Privacy policy

Our Privacy Policy outlines how Byane ("we" or "us") collects, uses, and shares information about you. This policy applies when you interact with our services, including our websites, mobile apps, and other online products, shop at our stores, contact customer service, engage with us on social media, or interact with us in any other way.

We may update this Privacy Policy occasionally. If we do, we will notify you by updating the date at the top of the policy and, in some cases, we may provide additional notice, such as a statement on our homepage or a direct notification. We encourage you to review the Privacy Policy regularly to keep informed about how we handle your information and the choices you have.

Information Collection

Information You Provide to Us

We gather information directly from you in several ways. This includes details you provide when you:

• Create an account
• Engage with interactive features of our services
• Complete forms or surveys
• Participate in contests or promotions
• Make a purchase
• Request customer support
• Communicate with us in any other way

The types of information we collect may include your name, email address, billing and shipping addresses, phone number, payment details, and any additional information you choose to provide.

Information We Automatically Collect

As you use our Services or conduct transactions with us, we automatically collect certain information:

• Transaction Information: Details of your purchases, including the products, the transaction date, and location.
• Device and Usage Information:Data about how you access and use our services, such as the type of device and network used, including hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and application version. We also monitor your activities on our services, including which pages you visit, the links you click, and the page you viewed before coming to our site.
• Location Information:With your device permissions, we collect data about the geographical location of your device. You can opt out of precise location tracking at any time (refer to the "Your Choices" section for more details).
• Tracking Technologies:We and our service providers use cookies and web beacons to gather information. Cookies are small data files stored on your device that help us improve our services, understand which areas are popular, and track visitor numbers. Web beacons, or clear GIFs, are used to manage cookies, track visits, and measure the effectiveness of usage and campaigns.

Information from Other Sources

We may receive information about you from other sources and combine it with the information you provide to us. This can include data from identity verification services, mailing list providers, event partners, and data co-ops. For instance, if you log in to your account through a social media service, we access certain information as authorized by that service, such as your name, account details, and friends list.

Derived or Inferred Information

We may derive or infer information about you based on the data we collect. For example, your IP address may give us clues about your general location, or your browsing habits and past purchases might suggest specific products you are likely to buy.

How We Use Your Information

At Byane, we collect and utilize information to enhance your experience and improve our services. Here’s an outline of how your information is used:

• Service Provision and Improvement:We use the information to provide and maintain our services, develop new offerings, deliver requested products, process transactions, and send essential details such as confirmations, receipts, customer surveys, and recall notices.
• Personalization:We aim to personalize and enhance your experience both online and in our stores.
• Communication:We send technical notices, updates, security alerts, and administrative messages. We respond to your queries, requests, and provide customer service. Additionally, we communicate about new products, services, promotions, rewards, and events, and share news that may interest you.
• Analysis and Monitoring:We analyze trends, usage, and activities to improve our services.
• Advertising:We personalize advertisements on third-party platforms based on your interactions with our services.
• Contests and Promotions:We facilitate and manage contests, sweepstakes, and promotions, processing entries and delivering rewards.
• Security:We work to detect, investigate, and prevent activities that may be security incidents or potentially fraudulent, malicious, deceptive, or illegal, and ensure the protection of Byane's rights and property.
• Maintenance and Debugging:We debug to identify and rectify errors within our services.
• Legal Compliance:We comply with legal and financial obligations.
• Other Purposes:We may also use your information for other purposes explained at the time of collection.

Privacy Commitment:

• We do not primarily collect personal information. We screen orders for potential risks or fraud and do not sell or rent this information.
• Without your explicit consent, we will not use your personal data or images for advertising.
• We do not share your personal information with third parties unless necessary.

This approach ensures that your interaction with Byane is secure, personalized, and continually improving.

Information Security

To safeguard your personal information, we have instituted a range of precautionary measures and comply with industry standards. This approach helps prevent your data from being lost, misused, accessed improperly, disclosed, altered, or destroyed.

Third-Party Advertising and Analytics

We engage third-party services to conduct analytics and display ads on our behalf across the web. These services use tools such as cookies, web beacons, and device identifiers to gather information about your interactions with our services and other websites or applications. The collected data includes:

• IP Address
• Browser Specifications
• Mobile Network Details
• Pages Visited
• Duration of Page Visits
• Links Accessed
• Conversion Details

This data is utilized by us and our partners to track and analyze usage, assess content popularity, target advertisements, and enhance your browsing experience on our services and other online platforms. By using our services, you consent to the use and collection of this information as outlined. For further information on our data handling practices, please see our privacy policy.

Information Transfer to the U.S. and Other Countries

Byane operates out of China, but the data we collect is subject to U.S. law. By using our Services or providing your information to us, you agree to the processing, transfer, and storage of your data in the U.S. and other countries. It is important to note that these locations may not offer the same data protection rights as your own country. By continuing to use our Services, you consent to this transfer and acknowledge the differences in legal protections.

Your Choices

Cookies

By default, most web browsers accept cookies. If you prefer not to use browser cookies, you have the option to set your browser to remove or reject them. Please be aware that choosing to remove or reject cookies may impact the availability and functionality of our Services.

Marketing Communications

You have the option to opt out of receiving marketing emails from Byane by following the unsubscribe instructions provided in those emails. If you choose to opt out of marketing communications, please note that we may still send you non-promotional emails related to your account or our ongoing business dealings.

To opt out of receiving text messages (SMS) from Byane, simply reply “stop” to any message you receive.

Contact Us

If you have any questions about this Privacy Policy, please don't hesitate to contact us. We will respond as soon as possible.

Trade name：Byane

Email：supports@byane.com

Physical address：Room 1-802-2, Building 1, Yin Long Wan, Wenyan Street, Xiaoshan District, Hangzhou, Zhejiang, 311258, China